Know Before You Go

Coat Check

We offer a complimentary coat check service, but we do appreciate a small koha to keep this service running. The coat check is open 2 hours before every performance and closes 30 minutes after the performance has finished. Coat check is located on the ground floor next to the elevator. 


Latecomers may not be admitted into the auditorium unless there is a suitable break during the performance when cast and other audience members will not be distracted.

Recording Policy

Photography, audio or video recording of performances is strictly prohibited.

Switch it off

Please switch off any electronic devices that may cause disturbance to the audience or cast.

Lost property

If you have lost something please call our box office. We keep all lost property for one month before donating it to charity. We endeavor to contact the owner of lost property through our booking records. If we are unable to then we submit any identification cards or passports to the Auckland Central Police Station within three working days.

Information for Parents

Bringing children to a show

We welcome parents to bring their children to family events, but age restrictions, suitability and ticket prices may vary – please check event information before your visit.

General guidelines

Children aged three years and older must have their own ticket and sit in their own seat.

Children aged two years and under may be admitted free of charge but they must be seated on their caregiver’s knee. Some family shows may require children two years and under to be admitted with a paid ticket, this will be stated on the event.

Changing facilities

We have changing facilities on the ground floor. One in the accessible toilet in the ladies and another in the unisex accessible toilet.

Caregivers and children

All minors must be with a caregiver at all times. Caregivers must be aged fourteen or over.

Feeding your children

You can grab snacks and soft drinks from The Lounge or the bar in the AUT Atrium. Complimentary water is also available.

Pushchairs and buggies

Pushchairs and buggies are not permitted inside the auditorium. We have a coat check where you can leave your items including collapsed buggies and pushchairs during the performance. This is open two hours before the event and 30 minutes after the end of the event.

Booster cushions

We have booster cushions available for all performances. Speak to a member of ushering staff if you require one.

Evacuation Procedure

In the event of an emergency, a staff member wearing a high-vis jacket would guide you to your closet emergency exit. These routes are mainly through the back-of-house areas and are signposted all the way along with green emergency exit signs. 

To set your mind at ease, neither the spiral staircase nor the main staircase in the foyer is part of any emergency evacuation route. 

Once you are clear of the building, a member of our staff will direct you to our assembly point.