Ticketing Info / Box Office

Opening Hours

Mon–Fri, 10am–4pm and 2 hours prior to performances
Phone: 0800 ATC TIX (282 849) 
Email: [email protected]

How can I book tickets?

Please note that booking online is fees free. If you would like to book over the phone, there is a booking fee and 2.5% credit card surcharge.

What if I purchase tickets and then can't attend the performance on the date I selected?

For Auckland Theatre Company subscribers

Outside of our Peace of Mind Policy, exchanging tickets is an exclusive benefit available only to Auckland Theatre Company subscribers. This is a complimentary no-reason-required ticket exchange service. All we ask is that you return your ticket to us at least 48 hours in advance of the original performance and nominate your preferred new performance date for that play. This service is not available for tickets not bought as part of a subscription.

If you’re not an Auckland Theatre Company subscriber

All tickets purchased are non-refundable and will incur an exchange fee of $7 per ticket

Credit Card Surcharge
All exchanges that incur a cost will also incur a credit card surcharge of 2.5%.

Please note:
Terms and conditions apply if you are exchanging tickets from a preview performance or out of an ATC Theatre Club booking. Ticket exchanges can only be made once Auckland Theatre Company’s box office staff have received your original tickets or proof that your tickets have been destroyed. Prior to this, no exchange will be processed nor seats reserved. Tickets can be exchanged to any other available performance within the same season of the same show. Tickets cannot be exchanged from one show to another or from one season to another.

What if I lose my tickets?

In most cases, tickets can be replaced free of charge. Call us on 0800 ATC TIX (282 849) and we’ll make sure replacement tickets are waiting for you at box office.

Concession price

Concession tickets are available for people who are 30 years old or younger, Community Services Card holders, full-time students and members of recognised entertainment organisations. 

30 & Under 

If you are 30 or under, and love theatre, you can purchase $30 tickets to any Auckland Theatre Company main stage show. Find out more here. 

For other shows at the ASB Waterfront Theatre, other conditions may apply. 

Booking Fees

Unlike many other ticket agencies and theatres, the ASB Waterfront Theatre does not charge a booking fee. Some productions and events may incur a credit card surcharge at point of purchase.


What are preview performances?
Preview performances are the first performances of a season and are a chance for final tweaks to be made before opening night. They are likened to a public dress rehearsals – and tickets are priced at a lower rate.

What is dynamic pricing?
Just like airlines, Auckland Theatre Company ticket prices start low and rise as the performance becomes busier. Prices will fluctuate as demand increases. We recommend booking early - at least three weeks before each show's opening night - to get the best price.

If we didn't answer a question here, please give us a call on 0800 ATC TIX (0800 282 849) or see our Terms and Conditions.